RETURN & REFUND POLICY
Baobab International (Pty Ltd has been appointed as an agent to STA Health.
Please Contact us if you have any problems.
We offer a 1 year warranty on our product with a 7 day, no questions asked exchange or return policy to our door – excludes courier fees.
- All intended returns (shortages, damaged, incorrect order, etc) must be reported within 48 workings hours of delivery to STA Health responsible pharmacist/management.
- No short-dated stock or dormant stock will be taken back by STA Health.
- Fridge Items are non-returnable.
- All returns must be accompanied by a copy of the original invoice, Returns Form and Pick up Slip (All applicable sections MUST be filled in), parcels must be packed according to GPP standards for transportation.
- Stock to be returned, must be received by STA Health in the saleable condition it was received by the client (no stickers or marks on the product or packaging).
- For any credit that has not been passed, the client must be able to provide proof of collection, before STA Health can start investigating the query.
- It is the client’s responsibility to keep proof of any parcels that has been collected by STA Health or its couriers.
- NB! STA Health will not accept orders for credit or bear any liability or responsibility for any goods sent to STA Health, without being reported and accompanied by proper documentation.
- Products compounded for a specific practice/ client- is non-returnable.
- A credit value will be allocated to the practice/ client’s account. No refunds will be done.
- Clients will be held responsible for courier costs associated with the returning goods.
- Cooler boxes to be credited, should be accompanied by a Returns form.
STA Healthcare & Pharma Reg: 200800796107
Patent Pending ZA2018/08403
Registered Designs F2018/01905, F2018/01906, F2018/01907, F2018/01908